Introducing: Block Users at the Business Level

We’re pleased to introduce a new feature that gives your business more control: you can now block specific users directly at your business level.

To access this feature, go to the new back office:
Customers → Blocked User
https://www.selflane.com/admin/blocked-user

While our platform already has safeguards to block users engaged in fraud or abusive behavior across all businesses, this new tool allows you to block users specific to your location. You can block users by email address or phone number—two pieces of information we require for online orders and table reservations—making this a highly effective way to prevent repeat issues.

While bad users are fortunately rare, we understand that difficult situations may arise. This feature is designed to give you peace of mind and better control over your customer interactions.

We hope you find this tool helpful when you need it.

Thank you for being part of the Selflane community!