We’re pleased to introduce a new feature that gives your business more control: you can now block specific users directly at your business level.

To access this feature, go to the new back office:
Customers → Blocked User
https://www.selflane.com/admin/blocked-user

While our platform already has safeguards to block users engaged in fraud or abusive behavior across all businesses, this new tool allows you to block users specific to your location. You can block users by email address or phone number—two pieces of information we require for online orders and table reservations—making this a highly effective way to prevent repeat issues.

While bad users are fortunately rare, we understand that difficult situations may arise. This feature is designed to give you peace of mind and better control over your customer interactions.

We hope you find this tool helpful when you need it.

**Thank you for being part of the Selflane co

At Selflane, we believe that education and access to transformative experiences are some of the most powerful tools to shape the future. As a technology company headquartered in Albuquerque, we’ve spent years building software and financial tools that help hundreds of restaurants across New Mexico thrive. Equally important to us is giving back to the communities we serve—and investing in the next generation of leaders in our state.

This year, we are excited to announce that Selflane will fully sponsor a student from a New Mexico university or college to attend the Princeton Business Today International Conference.

This prestigious conference, held annually by Princeton University, brings together top business minds, technology innovators, and talented college students from around the world. Our leadership team had the opportunity to participate as executive guests last December, and we were inspired by the energy, curiosity, and ambition of the students in attendance. However, we also noticed a lack of representation from smaller states like New Mexico.

We want to help change that.

As we continue to improve your experience and provide more tools to support your business, we have a few important updates to share.

📝 1. Operational Memo

We’ve introduced a new Operational Memo feature in the back office. This tool allows you to record notes on a daily basis—anything you’d like to track or document.

Whether you want to log special events, track operational changes, or simply keep a record of observations, you can now do it all in one place.

You’ll find the memos in:

• Sales > Daily Report
• Sales > Monthly Report
• Action Pages

Think of it as an assistant log to help you monitor how operations and sales are affected over time.

🇺🇸 2. Holiday Hours for the Fourth of July

The long weekend for the Fourth of July is almost here! If your business will operate with different hours, please take a moment to update your schedule.

How to update your hours:

• In the POS app:
  Tap Hours on the main screen and enter your special hours for the holiday weekend.

• In the back office:
  Click the pencil icon next to your business logo, or navigate to
  Settings > Profile > Hours to make updates.

Keeping your hours up to date ensures your customers have the correct information during the holiday.

We are aware of an ongoing issue affecting Google’s data centers. While most of our services are not impacted—since we do not rely heavily on Google infrastructure—some functions in the Front Face Display may be affected.

Specifically: If your business uses the signature feature (e.g., for customer sign-off), the app may hang while attempting to save the signature to Google’s storage.

Recommended Action: To avoid delays, please ask customers to skip the signature for now. They can still select a tip and click Submit, and the transaction will go through without issue.

We’re monitoring the situation closely and will update you as soon as the issue is resolved.

Thank you for your understanding.

We’re excited to announce a long-requested feature in POS version 6.60: item counting with limit enforcement—now available for in-store sales.

Previously, quantity limits were only enforced in online ordering. With this update, we’re bringing the same control to your in-store operations. When an item reaches its preset limit, the POS will display a soft block—a notification popup alerting the user. The item can still be added to the cart, but only with manager approval.

There’s no setup required to enable this feature. Simply update the limit settings for any items that need quantity control. Items without a set limit will be treated as having unlimited availability, and the POS will not block them under any condition.

This enhancement gives your team better control over limited items, both online and in person, while keeping the checkout process smooth and flexible.

Last November, we launched our redesigned consumer website — and it was a hit. The new online ordering experience features a modern design, smoother navigation, and guest-friendly checkout with Apple Pay and Google Pay. We've seen a remarkable increase in engagement and a significant boost in checkout completion rates.

We truly believe that Selflane now offers one of the best online ordering experiences in the industry. For businesses using both our POS and online ordering systems, we hope this has translated into stronger customer satisfaction and a healthier bottom line.

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Bringing That Experience to the Back Office

Following the success of the consumer site, we’ve been working hard to bring the same intuitive experience to your back office management tools.

Over the past month, you may have seen prompts inviting you to try the new back office. Today, we're excited to officially announce the soft launch of the new Selflane Back Office.

The new interface now supports nearly everything the current back office does — and more. While we’ve made improvements, we’ve also kept the layout familiar so the transition is smooth. Pages have been grouped more logically, and subtle reorganizations have made it easier to find what you need.

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We’re excited to announce new features in the payment section of your POS system. These updates give you greater flexibility and control over how you handle transactions.

1. Define Custom Payment Tenders

In addition to the standard payment methods (cards, cash, and other common methods), you can now create custom payment tenders tailored to your specific needs. Use this feature to accommodate unique payment types and ensure a seamless checkout process.

2. Set Maximum Charge Amounts

Previously, the system capped single charges at $5,000. Now, you can customize this limit to better suit your business:

• Lower the maximum amount to reduce the risk of errors or misuse.
• Increase the limit if your business processes large transactions regularly.

This flexibility empowers you to define payment policies that align with your operations.

3. Enable Debit Charges

By default, our system automatically handles whether a card is credit or debit during processing. However, if your business needs to apply a credit card surcharge but exempt debit cards from the surcharge, you can now enable the Debit Charge option. This treats debit cards similarly to cash payments, ensuring no surcharge is applied.

The holiday is approaching. Whether you are taking a break or keeping the lights on, now is the perfect time to review and update your hours so your customers can place orders with confidence.

Here’s how to manage your hours:

• Weekly Hours: Set your regular operating schedule.
• Special Hours: Use these for holidays or special events to override your regular hours for specific days, whether you're closing or adjusting your schedule.

You can update your hours through the back office or directly from the POS.

Need help? No problem! Contact our support team, and we’ll make the changes for you.

Lastly, we wish you Merry Christmas and a Happy New Year!

We’re thrilled to announce a major upgrade to our online ordering system! Your customers can now enjoy Apple Pay, Google Pay, and the much-anticipated Guest Checkout—making their shopping experience faster and easier than ever.

Why Guest Checkout Now?

We know how much this feature has been in demand, but we’ve been cautious due to the risks of online fraud. With Apple Pay and Google Pay adding their secure layers of authentication, we’re finally able to provide Guest Checkout without compromising safety.

More Convenience for Everyone

These payment options aren’t just for new users. Existing customers can also benefit from the streamlined experience, whether they’re checking out as a guest or logged in.

Faster Purchases = More Revenue

With fewer barriers to purchase, our updated Blazing Fast website is designed to convert casual browsers into loyal customers. We hope these new features bring more $$$ to your bottom line!

Setting up a catering page with Selflane is quick and easy. Follow these steps to showcase your catering options and make it simple for customers to place their orders.

1. Set Up Your Menu

Creating a catering menu is straightforward:

• Navigate to the Menus page in the Back Office and designate any specific menu as a catering menu. Once this is set, our system will automatically generate a professional Catering Page for you.
• Enhance your menu with helpful details. In the dish section, include “servings” information to give customers an idea of portion sizes. Use the menu/course description fields to add more details and help customers navigate your offerings with ease.

2. Configure Your Time Window

Catering orders often require a longer lead time, and we’ve made it simple to set this up:

• Go to the Profile page under Online Settings to configure lead times for catering orders.
• Choose the lead time that works best for your operations—whether it’s a few hours or several days in advance.

The holidays are just around the corner! Whether you're taking a break or staying open, now is the perfect time to review and update your hours so your customers can place orders with confidence.

Here’s how to manage your hours:

• Weekly Hours: Set your regular operating schedule.
• Special Hours: Use these for holidays or special events to override your regular hours for specific days, whether you're closing or adjusting your schedule.

You can update your hours through the back office or directly from the POS.

Need help? No problem! Contact our support team, and we’ll make the changes for you.

Wishing you a joyful and peaceful Thanksgiving!

We’re thrilled to unveil Selflane’s brand-new website, built to revolutionize how your business offers online ordering.

What's New?

1. Blazing Fast Performance
   Our online ordering system is now faster than ever—delivering an exceptional experience for your customers. Click here to experience it yourself!

2. Clean, Modern Design
   Easy to navigate, visually appealing, and optimized for both desktop and mobile.

3. New Features

   • Add kitchen instructions for each menu item.
   • More intuitive tools to enhance your workflow.

Do I Need to Do Anything?

The system is designed to make improvements seamless—so you don’t have to lift a finger! But for the best results, we recommend:

1. Polishing your business information. Ensure details like hours, address, and contact info are accurate.
2. Adding high-quality pictures to your menu. Eye-catching visuals drive orders!

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FAQs

How do I bring my business online?

While our latest POS version 6.34 primarily focuses on improving system stability, we’ve also introduced a few minor features that we believe are worth highlighting.

Support for 4 Kitchen Printers

We've increased the number of supported kitchen printer connections from 3 to 4, giving you more flexibility in categorizing items in the kitchen. You can assign different stations to the same printer, allowing you to either add more printers to your kitchen setup or optimize existing ones by printing items in a more segmented manner.

Print Full Item Details on Signed Receipts

Previously, the restaurant copy of the signed receipt only included payment details. If you prefer to have the entire order content printed on this receipt, you can now enable this feature in the back office.

In this article, we want to delve into a concept you might be familiar with but haven’t explored in detail: receipt width, also known as the number of printing columns.

We support two leading brands of thermal printers: Star and EPSON. Both are highly reliable in the thermal printing market. Most of the printers we use operate with 80mm thermal paper, commonly referred to as 3 1/8" thermal paper. If you're using a Star mPOP—a convenient option that combines a printer with a cash drawer—you may be using 58mm thermal paper, also known as 2 1/4" thermal paper. While the paper size is standardized, the number of printing columns can vary depending on the printer model. Some models even allow you to customize the number of columns.

Our POS app includes a setting that lets you select the correct printing width for your printer. We believe this feature may often be overlooked by our clients, so we want to highlight it in this article.

Choosing the correct printing width ensures that your receipts are presented in the best possible way to your customers. Just as you’ve invested time and effort into decorating your store and selecting the right utensils, the receipt given to your customers should also have a perfect layout.

In POS version 6.28, we've prioritized enhancing the Pay Order process, a crucial step in the POS workflow. This process must handle a wide range of payment scenarios while communicating seamlessly with external devices. Recognizing that many of our support requests revolve around payment-related issues, we've focused on providing our clients with a faster, more efficient Pay Order process—vital to the success of both our clients and our team.

Simplified Device Troubleshooting

Whether you're using a PAX credit card terminal or a Stripe Reader, connection status is now front and center with clear, easy-to-read messages. If you need to update the settings, everything you need is conveniently located in one place, streamlining the troubleshooting process and minimizing downtime.

Familiar Yet Refined User Interface

We've maintained a familiar User Interface consistent with previous versions, introducing changes only when they offer more information or enhanced convenience. This approach ensures that users can navigate the system effortlessly while benefiting from the latest enhancements.