We’re excited to announce new features in the payment section of your POS system. These updates give you greater flexibility and control over how you handle transactions.

1. Define Custom Payment Tenders

In addition to the standard payment methods (cards, cash, and other common methods), you can now create custom payment tenders tailored to your specific needs. Use this feature to accommodate unique payment types and ensure a seamless checkout process.

2. Set Maximum Charge Amounts

Previously, the system capped single charges at $5,000. Now, you can customize this limit to better suit your business:

• Lower the maximum amount to reduce the risk of errors or misuse.
• Increase the limit if your business processes large transactions regularly.

This flexibility empowers you to define payment policies that align with your operations.

3. Enable Debit Charges

By default, our system automatically handles whether a card is credit or debit during processing. However, if your business needs to apply a credit card surcharge but exempt debit cards from the surcharge, you can now enable the Debit Charge option. This treats debit cards similarly to cash payments, ensuring no surcharge is applied.

The holiday is approaching. Whether you are taking a break or keeping the lights on, now is the perfect time to review and update your hours so your customers can place orders with confidence.

Here’s how to manage your hours:

• Weekly Hours: Set your regular operating schedule.
• Special Hours: Use these for holidays or special events to override your regular hours for specific days, whether you're closing or adjusting your schedule.

You can update your hours through the back office or directly from the POS.

Need help? No problem! Contact our support team, and we’ll make the changes for you.

Lastly, we wish you Merry Christmas and a Happy New Year!

We’re thrilled to announce a major upgrade to our online ordering system! Your customers can now enjoy Apple Pay, Google Pay, and the much-anticipated Guest Checkout—making their shopping experience faster and easier than ever.

Why Guest Checkout Now?

We know how much this feature has been in demand, but we’ve been cautious due to the risks of online fraud. With Apple Pay and Google Pay adding their secure layers of authentication, we’re finally able to provide Guest Checkout without compromising safety.

More Convenience for Everyone

These payment options aren’t just for new users. Existing customers can also benefit from the streamlined experience, whether they’re checking out as a guest or logged in.

Faster Purchases = More Revenue

With fewer barriers to purchase, our updated Blazing Fast website is designed to convert casual browsers into loyal customers. We hope these new features bring more $$$ to your bottom line!

Setting up a catering page with Selflane is quick and easy. Follow these steps to showcase your catering options and make it simple for customers to place their orders.

1. Set Up Your Menu

Creating a catering menu is straightforward:

• Navigate to the Menus page in the Back Office and designate any specific menu as a catering menu. Once this is set, our system will automatically generate a professional Catering Page for you.
• Enhance your menu with helpful details. In the dish section, include “servings” information to give customers an idea of portion sizes. Use the menu/course description fields to add more details and help customers navigate your offerings with ease.

2. Configure Your Time Window

Catering orders often require a longer lead time, and we’ve made it simple to set this up:

• Go to the Profile page under Online Settings to configure lead times for catering orders.
• Choose the lead time that works best for your operations—whether it’s a few hours or several days in advance.

The holidays are just around the corner! Whether you're taking a break or staying open, now is the perfect time to review and update your hours so your customers can place orders with confidence.

Here’s how to manage your hours:

• Weekly Hours: Set your regular operating schedule.
• Special Hours: Use these for holidays or special events to override your regular hours for specific days, whether you're closing or adjusting your schedule.

You can update your hours through the back office or directly from the POS.

Need help? No problem! Contact our support team, and we’ll make the changes for you.

Wishing you a joyful and peaceful Thanksgiving!

We’re thrilled to unveil Selflane’s brand-new website, built to revolutionize how your business offers online ordering.

What's New?

1. Blazing Fast Performance
   Our online ordering system is now faster than ever—delivering an exceptional experience for your customers. Click here to experience it yourself!

2. Clean, Modern Design
   Easy to navigate, visually appealing, and optimized for both desktop and mobile.

3. New Features

   • Add kitchen instructions for each menu item.
   • More intuitive tools to enhance your workflow.

Do I Need to Do Anything?

The system is designed to make improvements seamless—so you don’t have to lift a finger! But for the best results, we recommend:

1. Polishing your business information. Ensure details like hours, address, and contact info are accurate.
2. Adding high-quality pictures to your menu. Eye-catching visuals drive orders!

---

FAQs

How do I bring my business online?

While our latest POS version 6.34 primarily focuses on improving system stability, we’ve also introduced a few minor features that we believe are worth highlighting.

Support for 4 Kitchen Printers

We've increased the number of supported kitchen printer connections from 3 to 4, giving you more flexibility in categorizing items in the kitchen. You can assign different stations to the same printer, allowing you to either add more printers to your kitchen setup or optimize existing ones by printing items in a more segmented manner.

Print Full Item Details on Signed Receipts

Previously, the restaurant copy of the signed receipt only included payment details. If you prefer to have the entire order content printed on this receipt, you can now enable this feature in the back office.

In this article, we want to delve into a concept you might be familiar with but haven’t explored in detail: receipt width, also known as the number of printing columns.

We support two leading brands of thermal printers: Star and EPSON. Both are highly reliable in the thermal printing market. Most of the printers we use operate with 80mm thermal paper, commonly referred to as 3 1/8" thermal paper. If you're using a Star mPOP—a convenient option that combines a printer with a cash drawer—you may be using 58mm thermal paper, also known as 2 1/4" thermal paper. While the paper size is standardized, the number of printing columns can vary depending on the printer model. Some models even allow you to customize the number of columns.

Our POS app includes a setting that lets you select the correct printing width for your printer. We believe this feature may often be overlooked by our clients, so we want to highlight it in this article.

Choosing the correct printing width ensures that your receipts are presented in the best possible way to your customers. Just as you’ve invested time and effort into decorating your store and selecting the right utensils, the receipt given to your customers should also have a perfect layout.

In POS version 6.28, we've prioritized enhancing the Pay Order process, a crucial step in the POS workflow. This process must handle a wide range of payment scenarios while communicating seamlessly with external devices. Recognizing that many of our support requests revolve around payment-related issues, we've focused on providing our clients with a faster, more efficient Pay Order process—vital to the success of both our clients and our team.

Simplified Device Troubleshooting

Whether you're using a PAX credit card terminal or a Stripe Reader, connection status is now front and center with clear, easy-to-read messages. If you need to update the settings, everything you need is conveniently located in one place, streamlining the troubleshooting process and minimizing downtime.

Familiar Yet Refined User Interface

We've maintained a familiar User Interface consistent with previous versions, introducing changes only when they offer more information or enhanced convenience. This approach ensures that users can navigate the system effortlessly while benefiting from the latest enhancements.

Pony Packaging

Selflane has recently partnered with Pony Packaging, a global leader in paper products. Through this partnership we will lower the cost to the consumer by creating a direct relationship with the manufacturer. We will also make paper product purchase more efficient by using sales data to inform a subscription service that will be tuned to your paper consumption. To enroll in this exciting new program use the link below to fill out some basic information regarding your order or contact us directly at Sales Contact.

Fill Order Form

Read more on our website

Pony Packaging Partner Page

In POS version 6.23, we have focused on improving the experience of selecting modifiers. The modifier selection process is one of the most frequently used steps by your staff in the restaurant. Easy and quick access to modifiers is critical to speeding up order input and efficiently communicating options to customers. With this in mind, we are introducing several improvements to this procedure.

Improved Modifier Layout

In the new version, modifier choices are smartly laid out horizontally based on the size of the options. The combination of vertical and horizontal scrolling allows users to navigate the modifiers much faster. Matrix modifiers are now presented in a square format, allowing easy combination of prefix and suffix items, with the end results visible on the same screen.

Refreshing Modifier Concepts

To refresh your understanding of the modifier setup, we are reintroducing the following concepts:

You likely already use the POS to take and upload staff photos to their profiles. However, did you know that you can also manage profile pictures directly in the back office? This feature allows you to upload better-posed photos for your staff, providing a more professional appearance than the quick snapshots taken with the POS.

To upload profile pictures in the back office:

1. Navigate to the Team Management Section: Log in to the back office and go to the team management area.
2. Upload the Photo: Click on the avatar of a staff member and upload a photo.
3. Save Changes: Save the changes to update the staff member’s profile picture.

This method ensures that your staff profiles are polished and presentable, reflecting a professional image for your business.