Checkout and payment for online orders
Online orders are paid when placed: with a card saved to your Selflane account, with Apple Pay or Google Pay, or with gift cards in your account. Guests can check out with Apple Pay or Google Pay only.
At a glance
- Where to find it
- consumer-site › selflane.com › Cart › Continue to checkout
- Restaurant website › Cart › Continue to checkout
- Selflane Order app › Cart › Continue to checkout
- Branded app › Cart › Continue to checkout
What's included
Ordering food online
Diners order pickup, curbside or delivery from a restaurant's menu on selflane.com, the restaurant's own website, the Selflane Order app or the restaurant's branded app, now or scheduled for later.
Gift cards for diners
Diners buy a restaurant's eGift cards for themselves or someone else, keep cards in their Selflane account, check balances, send a card to a friend, and pay with them in the restaurant or at online checkout.
Coupons and deals
Restaurants offer coupons that diners claim to their Selflane account and apply at checkout, plus weekly specials applied automatically. selflane.com/coupon and the Selflane Order app's Coupons tab list current offers.
Your Selflane account
One Selflane account works on selflane.com, every restaurant website and both kinds of app: the same profile, saved cards and saved contacts everywhere. Sign in with Google, Apple, or an email or phone number and password.
On the websites, checkout has five steps: 1 How would you like it?, 2 When?, 3 Contact (name and phone; delivery adds the address), 4 Tip your kitchen (or Tip your driver for delivery) and 5 Kitchen instructions (optional, up to 200 characters). The Order summary holds the promo code field, the totals and the payment buttons.
- Payment methods: a credit or debit card saved to your account, Apple Pay or Google Pay, and gift card balances in your account (alone or with a card). The Apple Pay or Google Pay button shows whenever your device and browser support it. There's no cash or pay-at-pickup option for online orders.
- Pending charge: with Apple Pay or Google Pay, your card is authorized when you order and the charge is completed later, so it may show as pending on your statement first.
- Guests: without signing in you can pay with Apple Pay or Google Pay. Paying by card, using a gift card or picking a saved contact needs an account.
- Tax & fees: the summary combines the restaurant's taxes with a Selflane Service Fee, charged by Selflane to facilitate the payment and service; tap the info icon for the breakdown. The cart's "Estimated tax" leaves the service fee out, so the total rises at checkout. Orders from a table QR code have no service fee.
- Delivery: the restaurant's flat delivery fee, or a courier quote for your address. Delivery can have a minimum order set by the restaurant.
- Tips: No tip, 10%, 15%, 20% or a custom amount on pickup and curbside. Pickup and curbside tips go to the restaurant staff; delivery tips go to the driver.
- Extras: the wallet checkout notice says the restaurant may charge up to $20 more to that card if you request extras in your notes. Ask the restaurant about any additional charge.
- Refund Policy (shown at checkout): refunds aren't offered unless it's a restaurant error, and the restaurant decides whether to cancel and refund. Refunds come from the restaurant: message it from the order page or call it.
In the current Selflane Order app, Continue to checkout can open the in-app checkout for food, gift cards and reservations. A restaurant's branded app uses Selflane's secure web checkout. Follow the fields shown on your screen: the numbered steps above describe the websites. If the app opens web checkout, it carries your sign-in and returns you to your order afterward. Screens and options can differ in older app versions.