Ordering food online
Diners order pickup, curbside or delivery from a restaurant's menu on selflane.com, the restaurant's own website, the Selflane Order app or the restaurant's branded app, now or scheduled for later.
At a glance
- Where to find it
- consumer-site › selflane.com › Restaurant page › menu
- Restaurant website › Menu, or Order
- Selflane Order app › Restaurant › Start an order / Delivery / Curbside
- Branded app › Home › Start an order, or the Menu tab
What's included
Checkout and payment for online orders
Online orders are paid when placed: with a card saved to your Selflane account, with Apple Pay or Google Pay, or with gift cards in your account. Guests can check out with Apple Pay or Google Pay only.
Ordering from your table by QR code
At restaurants that offer it, diners scan the QR code on the table with their phone's camera, order from the menu in the browser, and the order goes straight to the kitchen. You can browse without an account; the checkout shows the available payment options.
Your orders
Signed-in diners find orders placed with their account under Orders, with details, status, delivery tracking, a PDF receipt, a way to message the restaurant, and one-tap reorder.
- Menu: dishes are grouped into categories, with search, photos and the restaurant's dietary tags (🥗 Vegan, 🍞 Gluten, 🌶️ Spicy, 🥜 Nut and others). 🍞 is the restaurant's gluten-free tag, though its label reads just "Gluten". Tags are added by the restaurant and aren't a full allergen statement; if you have allergies, confirm with the restaurant.
- Customizing: each option group says what it needs ("Required · Pick 1", "Optional · Up to 3"). Each dish can take a short special instruction (up to 30 characters) unless the restaurant turned that off. Combos are built one part at a time.
- Cart: guests can build a cart without signing in. Each restaurant keeps its own cart on your device; carts don't move between devices, or between the apps and the web.
- Order type and time: choose whichever of Pickup, Curbside and Delivery the restaurant offers, ASAP or scheduled for a later time slot.
- Sold out: sold-out dishes and options are hidden rather than labelled. A dish that sells out after you add it is removed when you go to checkout, with a message.
- Time-limited menus: some menus run only at certain hours (for example lunch). Checkout tells you if a dish isn't available at your chosen time.
- Prices: online prices can differ from in-store prices. Ordering from a table QR code uses the in-store price.
- Catering: restaurants with catering menus offer them separately: Catering on the restaurant's selflane.com page, or in the menu header in the apps. Catering and regular items go in separate carts, and catering needs the notice the restaurant sets. A restaurant website's Catering page is a request form instead.
- Alcohol: delivered only when the restaurant allows it; otherwise alcohol is pickup only.
Dine-in ordering is done from the table's QR code, not the online cart.