Your orders
Signed-in diners find orders placed with their account under Orders, with details, status, delivery tracking, a PDF receipt, a way to message the restaurant, and one-tap reorder.
At a glance
- Where to find it
- consumer-site › selflane.com › Account › Activity › Orders
- Restaurant website › Account › Orders
- Selflane Order app › Account › Orders
- Branded app › Account › Orders
What's included
Your Selflane account
One Selflane account works on selflane.com, every restaurant website and both kinds of app: the same profile, saved cards and saved contacts everywhere. Sign in with Google, Apple, or an email or phone number and password.
Ordering food online
Diners order pickup, curbside or delivery from a restaurant's menu on selflane.com, the restaurant's own website, the Selflane Order app or the restaurant's branded app, now or scheduled for later.
- Order list: on the websites, orders are listed by year; in the apps, filter by Active, Completed or Canceled. Only orders placed while signed in appear. On a restaurant website or branded app, only that restaurant's orders show.
- Details: restaurant, order number, type, status, your contact details, the estimated time, items, the price breakdown and payments.
- Status: Created, Processing, Ready, Fulfilled, or Canceled and Refunded. The apps say Order placed, Preparing, Ready, Picked up/Delivered, Canceled & refunded. The restaurant sets the status.
- Delivery tracking: for deliveries by Selflane's courier service, progress with a map and the driver once assigned. The apps also send push notifications.
- Receipt: PDF on the website order page; PDF receipt or Email a copy in the apps.
- Changes: on the websites you can edit the order's phone number until about an hour after its scheduled time. Today's pickup order can sometimes be switched to delivery. There's no cancel button: the restaurant cancels and refunds.
- Help: message the restaurant from the order (Contact Seller on the web, Get help with this order in the apps).
- Reorder: Order This Again puts the same items in your cart at today's prices. Items or combos no longer available are skipped, and catering and regular items are ordered separately, so a reorder can leave some items out.
- Refunds: come from the restaurant. Message it from the order or call it.
- Reviews: on the websites, write a review from the order once its time has passed. The apps show Write a review on any order.
If you ordered as a guest, keep the order page link you get after paying; do not rely on finding it in account history. The guest order page can open while signed out, but downloading its PDF requires signing in. If you cannot get your receipt, contact the restaurant.