Void and cancel reasons
Set the reasons staff pick when they cancel an order or void an item on the POS, and whether they can type their own or must add a note.
At a glance
- Where to find it
- back-office › Settings › Point of Sale › Reasons
- Separate lists for canceling an order and voiding a single item.
- Policy: free text, must pick from the list, or pick from the list and add a note.
- Require a note on specific reasons.
- An empty list falls back to the POS's built-in choices.