Utensils on to-go orders
Ask to-go customers whether they want utensils, at online checkout and on the POS, and show the answer to staff and the kitchen.
At a glance
- Where to find it
- back-office › Settings › Profile › Online Store › Online Settings › Ask About Utensils
- back-office › Sales › Orders › New (pickup)
- pos › New order › Order Setting › Utensils?
- displays › KDS / Prep Display › to-go order card
- consumer-site › Checkout › Kitchen instructions › Include utensils
What's included
Take orders on the POS
Ring up dine-in, pick-up and delivery orders (and drive-thru when it's on) from the Make Order tab: choose a table or a pickup time, add items with their modifiers, seats and hold times, attach the customer or loyalty member, then send it to the kitchen.
Selflane Displays — kitchen screens
Kitchen screens that show every order — in-store, online, QR code, kiosk and delivery apps — live, color-coded by order type, with item timers, Order Up, undo, a prep list of what's still to cook, and a separate bagging screen.
- Turn it on: Settings › Profile › Online Store › Online Settings › "Ask About Utensils". Online checkout then shows an "Include utensils" checkbox under Kitchen instructions for pickup, delivery, curbside and drive-thru orders, on selflane.com, your website and the Selflane apps.
- On the POS: for a pickup, curbside, delivery or drive-thru order, pick Yes or No under Order Setting › Utensils?, or tap the fork button on the ordering screen. It starts at "Not asked". Dine-in orders never carry it.
- In the back office: when the setting is on, a new pickup order (Sales › Orders › New) has a Utensils Yes / No choice. Leave it blank if you didn't ask.
- Where the answer shows: the order detail ("Utensils: Yes" or "Utensils: No"), kitchen tickets ("UTENSILS" or "NO UTENSILS" under the note), the KDS and Prep Display to-go card ("Utensils" or "No utensils"), and the order confirmation email.
- If nobody asked, nothing shows — it never turns into "No".
- Grubhub orders that come in through the delivery-app integration can already carry the customer's choice.